Refund policy

Custom and personalized items
All custom and personalized items are final sale. Because each one is made just for you, we can't accept returns or exchanges once production has started. Please double check names, spelling, and colour choices before you check out.

Defects and damage
If your item arrives with a production defect, a mistake on our part, or damage from shipping, we will gladly reprint it or refund 100% of the affected item. Just email clear photos to info@ruffscruffstuff.com within 7 days of delivery.

Non-customized items
Non-customized items can be returned within 14 days of delivery. To qualify, the item must be unused and in its original condition and packaging. Return shipping is paid by the buyer, unless the return is because of a defect or our mistake.

How to start a return
Email info@ruffscruffstuff.com with your order number and the item you would like to return, and we will send you the return address and instructions. Items sent back without contacting us first may not be accepted.

Refunds
Once we receive and inspect your return, we will email you to let you know whether it was approved. Approved refunds go back to your original payment method. Please allow a few business days for your bank or card provider to process it.

Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. We can usually make changes before your item has been printed, but once production has started we may not be able to.

Questions?
Email info@ruffscruffstuff.com.